Returns & Refunds

We want you to be delighted with your order. If you are not entirely satisfied, you can return your unused items in their original condition within 30 days of receipt for a full refund or exchange.

Our Returns Promise

We aim to make the returns process as simple as possible. If you change your mind about an item, we are happy to offer a refund or exchange, provided that:

  • The item is returned within 30 days of you receiving it.
  • The item is unused, in its original condition, and with all original tags and packaging intact.
  • A valid proof of purchase is provided (e.g., order number, dispatch note, or gift receipt).

How to Return an Item

1. Online Returns (UK & International)

Returning an item you bought online is easy. Please follow these steps:

  1. Log in to your account on our website and visit the ‘Order History’ section.
  2. Select the relevant order and the item(s) you wish to return.
  3. Follow the instructions to generate your returns note.
  4. Package your item securely, enclose the returns note, and seal the parcel.
  5. You can use the carrier of your choice to send the parcel back to us. We recommend using a tracked service.

Once we receive and process your return, we will notify you via email and your refund will be issued automatically.

2. Faulty Items

Your statutory rights are not affected. If you believe an item is faulty, please contact our Customer Service team for assistance. We will guide you through the specific returns process for faulty goods and cover the cost of the return.

Refunds

After we receive your returned item and inspect it, we will send you an email to confirm that your refund has been processed. Your refund will be credited back to the original payment method used for the purchase.

  • Credit/Debit Card Refunds: Please allow 3-5 working days for the refund to show on your account after you receive our confirmation email.
  • PayPal Refunds: These are usually processed within 24 hours.

Exchanges

If you wish to exchange an item for a different size or colour, we recommend that you return the original item for a refund and place a new order on our website. This is the fastest way to get the item you want, ensuring we reserve your preferred size and colour for you.

Return Shipping Costs

  • Change of Mind: For returns based on a change of mind, you are responsible for the cost of return postage.
  • Faulty Items or Incorrect Orders: We will cover the return postage costs for items that are faulty or if we have sent you an incorrect item.

Need More Help?

If you have any other questions about our returns and refunds policy, please visit our Frequently Asked Questions page at shopoutdoorsgears.com or contact our Customer Service team for further assistance.